PRIVACY POLICY

1. Information We Collect

We may gather personal information when you browse our website, create an account, complete checkout, submit contact form messages, or sign up for our newsletters:

• Full name, delivery and billing street address, city, county, and postcode

• Email address and contact telephone number

• Payment-related information (we do not store full credit card data; payments are processed securely by certified third-party payment providers)

• Website browsing records, device type, browser information, IP address, and shopping behaviour data

2. How We Use Your Information

Your personal information will be utilised for the following purposes:

1. To process, pack, and dispatch your purchased goods, arrange delivery, and handle after-sales support

2. To reply to your inquiries, feedback, and customer service requests

3. To send order updates, delivery notifications, and essential service announcements

4. To deliver promotional emails and exclusive offer newsletters (you are able to unsubscribe at any time)

5. To optimise our website layout, product selection, and overall shopping experience

6. To prevent fraudulent transactions and maintain the security of our online shop

3. Sharing Your Personal Data

We will never sell, rent, or trade your private customer information to third-party marketers.

We share necessary data only with trusted service providers who assist in operating our business: delivery carriers/couriers, secure payment gateways, email marketing platforms, and website hosting and maintenance providers.

All third-party service providers are contractually required to keep your data confidential and are strictly prohibited from using your personal details for their own independent marketing purposes.

We may also disclose your information if required to do so under applicable United Kingdom laws, regulations, or legal proceedings.

4. Cookies

Our site employs browser cookies to remember your shopping bag contents, preferred currency, and browsing preferences.

You can turn off cookies through your web browser settings, though this may affect certain features and functionality of our online store.

5. Data Retention

We retain your order-related information for as long as needed for business operations, tax record-keeping, and legal compliance requirements. When your personal data is no longer necessary, we securely erase or anonymise it.

6. Your Rights Under UK Data Protection Law

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you hold specific privacy rights regarding your personal data:

• The right to access, rectify, or request the erasure of your stored personal information

• The right to restrict or object to certain processing of your data

• The right to data portability

If you wish to exercise any of your privacy rights or have questions regarding your data, please send your request to our official customer support team: support@NatureChic.co.uk