Refund & Return Policy

RETURN POLICY

NatureChic's Responsibility

If you receive an incorrect or defective order, our customer service team will review the return request and send further instructions if the return is approved. Our team will bear the postage/carriage charges for returning the goods.

Order Cancellation

You may cancel your order within 12 hours of placing it. If your order has already been processed or dispatched, cancellation is no longer possible, and you will need to follow our standard return procedure after receiving the item. To request a cancellation, please contact our customer support team immediately via email with your order number.

Customer's Responsibility

Please note that customers are fully responsible for choosing the right product during checkout. If you choose the wrong item or wrong size, you may return the item to us for a refund (product price only) or an exchange. In this case, you will be responsible for the shipping fees both ways (to and from our warehouse).

The refund or exchange will be processed once the warehouse has received the returned item.

PLEASE NOTE:

• Eligible items can be returned or exchanged within 30 days of receipt of the original order.

• Items must be unworn, undamaged, and in their original packaging, ensuring all contents within the parcel remain intact. If not, the customer will be responsible for any incurred fees, and no refund will be issued.

• We do not accept Cash on Delivery (COD) for returns. Any returns sent via this method will be rejected.

• Final sale items, promotional offers, vouchers, and free gifts are not eligible for return or exchange.

• Once a parcel has been packed or dispatched, we cannot amend the delivery address. Please ensure your delivery address is accurate during checkout. We are not liable for parcels lost due to incomplete or incorrect addresses.

RETURN INSTRUCTIONS

1. Received a faulty or incorrect item

Please contact our customer service team to initiate the return process. (Our customer service team will review the return request and send further instructions if approved. Our team will cover the return postage cost.)

2. Standard Returns (Non-Defective Items)

If you wish to return an item due to selecting the wrong size or colour, or simply because you have changed your mind, we accept returns provided the goods are in resalable condition. (Please note: The customer is responsible for return postage costs.)

Please contact our customer service team to begin the return process and provide the following details:

• Order number

• Proof of purchase (a photo or video showing any defect, if applicable)

• Full delivery address

• Contact telephone number

Where do I send my return?

Please contact our customer service team at support@NatureChic.com to obtain the official UK return address and return authorization before sending any items back.

RETURN SHIPPING & TIMELINES

1. NatureChic will dispatch items within 7 business days according to the order placed.

2. General Returns Policy: In most cases, items dispatched by NatureChic can be returned within 3 days of delivery, or within 30 days of delivery if tracking is unavailable. (Please note: Unless the item is faulty, returns dispatched after 30 days will not be accepted.)

3. After dispatch, you will receive an email containing the dispatch date and tracking details for your order. Some items may be subject to specific guidelines or requirements.

RETURN & EXCHANGE PROCESS

• Step 1: Request a return or exchange by contacting our customer service team at support@NatureChic.com.

• Step 2: Provide your order number and email address as requested. Our team will respond with next steps.

• Step 3: We will authorize your return and provide the official UK return address.

• Step 4: Carefully pack your merchandise and all original contents (including boxes and dust bags).

• Step 5: Post your parcel. Please ensure you obtain proof of postage and a tracking number to follow your parcel online.

REFUNDS

Once your return is received and inspected, we will email you to confirm receipt. We will also notify you whether your refund has been approved or rejected.

If approved, your refund will be processed within 3–5 business days, and a credit will automatically be applied to your credit card or original payment method within a few days (depending on your card issuer).

Adjustment of Discounts Upon Partial Cancellation & Returns

If you partially cancel an order or return items such that the remaining order total no longer meets the minimum spend required for order-wide discounts, promo codes, or free delivery perks, the full value of any applied discounts will be deducted from your final refund amount.

Service Email: support@NatureChic.co.uk